VEYRONA LABS · SHIPPING & RETURNS
SHIPPING.
TRACKING. RETURNS.
Clear information about shipping, delivery, tracking, damaged shipments, returns and refunds.
SHIPPING PROCESS
FROM ORDER TO DELIVERY.
01
ORDER RECEIVED
Your order enters our processing workflow after successful placement and payment confirmation where applicable.
02
SECURELY PACKED
Products are carefully prepared and packaged for transport before being handed to the selected carrier.
03
DISPATCHED
Once dispatched, tracking information is provided where supported by the selected delivery service.
04
DELIVERED
You can follow the shipment through the carrier’s tracking system until delivery.
TRACKING
FOLLOW YOUR ORDER.
Where tracking is available, tracking information is provided after your order has been dispatched.
Please note that tracking information may not become active immediately after dispatch. Carrier systems can require additional time to register the shipment.
DELIVERY TIMES
ESTIMATED DELIVERY.
Delivery times depend on the destination, selected carrier and circumstances outside the control of Veyrona Labs.
Any delivery time displayed on our website or during checkout is an estimate and should not be considered a guaranteed delivery date.
SHIPPING DESTINATIONS
DELIVERY ACROSS EUROPE.
Veyrona Labs ships to supported destinations across Europe. Available shipping methods and the exact shipping price for your destination are displayed during checkout.
Shipping cost
Shipping costs depend on the destination and selected delivery method. The applicable price is displayed before the order is completed.
Delivery availability
Available carriers and delivery methods may vary depending on the destination country and delivery address.
FAILED OR UNCLAIMED DELIVERY
WHEN A PACKAGE COMES BACK.
Customers are responsible for providing complete and accurate delivery information and for collecting or accepting their shipment within the time limits specified by the carrier.
If a shipment is returned to Veyrona Labs because of an incorrect or incomplete address, failure to collect the shipment, refusal of delivery or another circumstance attributable to the recipient, additional shipping costs may apply before the order can be dispatched again.
Any refund or reshipment will be assessed according to the circumstances of the individual order and applicable law.
RETURNS
RETURN POLICY.
Due to the specific nature of our products, products may only be returned if they are defective, unless otherwise required by applicable law or expressly agreed by Veyrona Labs.
Products should not be returned without contacting Veyrona Labs first. If you believe that a product is defective, please contact us with your order number and a description of the issue so that we can provide further instructions.
Returned products must be handled and packaged appropriately. Additional requirements may apply depending on the nature and condition of the product.
DAMAGED OR INCORRECT ORDER
SOMETHING NOT RIGHT?
If your shipment arrives visibly damaged, incomplete or contains an incorrect product, please contact us as soon as possible.
Please include your order number and, where relevant, photographs of the shipping package, shipping label and affected product. This helps us investigate the issue efficiently.
REFUNDS
FAIR RESOLUTION.
Where a refund is approved or legally required, it will be processed using the original payment method unless another method is agreed.
The time required for a refunded payment to appear may depend on the payment provider or financial institution.
NEED HELP WITH AN ORDER?
WE’RE HERE TO HELP.
Contact Veyrona Labs with your order number and a clear description of your request. Our support team will review the situation and provide further instructions.