PRIVACY POLICY.
Transparency matters beyond our products. This Privacy Policy explains how we collect, use, store and protect your personal data when you use Veyrona Labs.
1. Who is responsible for your personal data?
The controller responsible for processing your personal data in connection with the Veyrona Labs website and online store is:
Tallerova 4
811 02 Bratislava – mestská časť Staré Mesto
Slovak Republic
Company ID (IČO): 57 704 252
Tax ID (DIČ): 2122892409
Not registered for VAT
Registered in the Commercial Register of the Municipal Court Bratislava III,
Section: Sro, Insert No.: 200820/B
Brand: Veyrona Labs
Email: support@veyronalabs.com
For the purposes of this Privacy Policy, “Veyrona Labs”, “we”, “us” or “our” refers to Zonic s. r. o. operating the Veyrona Labs online store.
2. What personal data may we collect?
Depending on how you interact with our website and services, we may process the following categories of personal data:
- identification data, such as your name and surname;
- contact data, such as email address, telephone number, billing address and delivery address;
- order and transaction information, including products ordered, order value and order history;
- customer account information, where a customer account is created;
- payment-related information received from or exchanged with payment service providers;
- shipping and delivery information;
- communications with our customer support;
- information relating to complaints, returns, refunds or legal claims;
- technical information such as IP address, browser, device information, security logs and website activity;
- cookie identifiers and analytics or marketing information where permitted and, where required, based on your consent;
- newsletter and marketing preferences.
We do not intentionally request special categories of personal data such as health information, biometric data, religious beliefs or political opinions for ordinary purchases through our online store. Please do not provide such information unless it is specifically necessary and lawfully requested.
3. Why do we process your data?
We process personal data only where there is an appropriate legal basis. The principal purposes, legal bases and general retention criteria are summarised below.
| Purpose | Legal basis | Retention |
|---|---|---|
| Orders and fulfilment | Processing necessary to take steps at your request before entering into a contract and to perform the contract, including processing, confirming and delivering your order. | For the duration of the contractual relationship and afterwards for the period necessary to establish, exercise or defend legal claims and comply with applicable law. |
| Customer account | Performance of the contract and steps requested by you in connection with the use of your customer account. | For the lifetime of the account and, where necessary, afterwards to comply with legal obligations or protect legal claims. |
| Payments | Performance of the contract and compliance with applicable accounting, financial and legal obligations. | For the period necessary to complete the transaction and subsequently as required by applicable accounting, tax and other legal requirements. |
| Shipping and delivery | Performance of the contract, including disclosure of necessary delivery information to the selected carrier or fulfilment provider. | For the period necessary to fulfil the order and afterwards where required for complaints, claims or legal obligations. |
| Customer support | Performance of the contract, steps requested by you, compliance with legal obligations and, where appropriate, our legitimate interest in providing effective customer service. | For as long as necessary to resolve the request and afterwards where reasonably necessary for related claims or legal obligations. |
| Returns, complaints and refunds | Performance of the contract, compliance with legal obligations and the establishment, exercise or defence of legal claims. | For the duration of the relevant matter and afterwards for the applicable statutory or limitation periods. |
| Accounting and taxation | Compliance with legal obligations applicable to Zonic s. r. o. | For the statutory retention periods applicable to the relevant accounting and tax records. |
| Security and fraud prevention | Our legitimate interest in protecting our website, customers, systems, transactions and business against misuse, fraud and security threats. | Only for as long as reasonably necessary for security, investigation and legal purposes, subject to applicable law. |
| Newsletter and promotional communications requiring consent | Your consent where consent is required by applicable law. | Until consent is withdrawn or the relevant processing purpose ends, subject to any limited retention necessary to demonstrate compliance. |
| Website analytics | Consent where required for non-essential analytics technologies or cookies. | According to the relevant cookie or technology and your consent settings, as further described in our cookie information. |
| Advertising and marketing technologies | Consent where required for non-essential advertising, tracking or marketing technologies. | According to the relevant technology, provider and consent settings, or until consent is withdrawn where applicable. |
| Legal claims and compliance | Compliance with legal obligations and our legitimate interest in establishing, exercising and defending legal claims. | For the period necessary under applicable law, including relevant limitation periods. |
| Data protection requests | Compliance with our obligations under data protection law. | For the period necessary to process and document the request and demonstrate compliance with applicable law. |
Where processing is based on legitimate interests, we assess whether those interests are overridden by your interests, fundamental rights or freedoms. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
4. Orders and customer accounts
When you place an order, we process the information necessary to receive, process, fulfil and document the transaction. This normally includes your identity and contact details, billing and shipping information, the contents of your order and relevant transaction information.
Where customer accounts are available, information associated with your account may also include your order history, addresses and account settings.
Certain information must be provided in order for us to enter into and perform a purchase contract. If required information is not provided, we may not be able to process or deliver the order.
5. Payments
Payments may be processed through third-party payment service providers. Depending on the payment method selected, personal data necessary to process the transaction may be transmitted directly to or processed by the relevant payment provider.
We generally do not need to receive or store complete payment-card credentials when payments are processed by an independent payment provider. The provider may process your information under its own privacy terms and legal obligations.
6. Shipping and delivery
To deliver your order, we may provide the selected carrier, logistics provider or fulfilment partner with the personal data reasonably necessary for delivery. This may include your name, delivery address, email address, telephone number, shipment identifier and information necessary to manage delivery.
7. Marketing communications
Where you voluntarily subscribe to promotional communications, we may use your contact details and marketing preferences to send newsletters, product updates or other promotional communications where legally permitted.
Where consent is the applicable legal basis, you can withdraw it at any time, including by using the unsubscribe option contained in marketing emails or by contacting us.
Where applicable law permits certain direct marketing to existing customers on another legal basis, you retain the right to object to direct marketing at any time.
8. Cookies and similar technologies
Our website uses cookies and similar technologies. Some are necessary for the operation, security and functionality of the website. Other technologies, such as certain analytics or advertising technologies, are used only in accordance with applicable consent requirements.
When you first visit the website, our consent management interface allows you to accept, reject or customise non-essential cookie categories. You can change your choices later through the cookie preference controls available on the website.
More detailed information about individual cookies, their purposes, providers and durations is available through our cookie settings and Cookie Policy.
9. Who may receive your personal data?
Where necessary for the purposes described in this Privacy Policy, personal data may be disclosed or made available to appropriate recipients and service providers, including:
- website hosting and technical infrastructure providers;
- e-commerce and website service providers;
- payment service providers and financial institutions;
- shipping, courier, logistics and fulfilment providers;
- email, customer communication and newsletter service providers;
- analytics, consent-management and marketing technology providers where enabled;
- IT, cybersecurity, backup and maintenance providers;
- accountants, tax advisers, auditors, lawyers and other professional advisers;
- public authorities, courts, regulators or law-enforcement bodies where disclosure is legally required.
Service providers acting as processors may process personal data only for the relevant services and subject to applicable contractual and data protection requirements. Some recipients may act as independent controllers for their own processing activities, for example certain payment providers or public authorities.
We do not sell your personal data.
10. International transfers
Some technology or service providers used in connection with our website may operate or process information outside Slovakia or the European Economic Area (EEA).
Where personal data is transferred to a country outside the EEA and an adequate level of protection is not otherwise recognised under applicable law, we seek to rely on an appropriate transfer mechanism and safeguards required by data protection law, where applicable.
Depending on the relevant provider and circumstances, such safeguards may include an adequacy decision, approved standard contractual clauses or another legally recognised transfer mechanism.
11. How do we protect your data?
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access and other unlawful processing.
No internet-based system can be guaranteed to be completely secure. Accordingly, we continually assess appropriate safeguards in light of the nature of the processing and the risks involved.
12. Your data protection rights
Subject to the conditions and limitations provided by applicable data protection law, you may have the right to:
- obtain confirmation as to whether we process your personal data and request access to it;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data in applicable circumstances;
- request restriction of processing in applicable circumstances;
- receive certain personal data in a structured, commonly used and machine-readable format and request its transmission where the right to data portability applies;
- object to processing based on legitimate interests in applicable circumstances;
- object at any time to processing of your personal data for direct marketing;
- withdraw consent at any time where processing is based on consent;
- not be subject to certain decisions based solely on automated processing, including profiling, where the conditions under applicable law are met;
- lodge a complaint with the competent data protection supervisory authority.
Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
13. How to exercise your rights
To exercise a data protection right or ask a question about the processing of your personal data, contact us at:
Email: support@veyronalabs.com
We may need to verify your identity before responding to a request where necessary to protect your personal data. We will handle requests in accordance with the time limits and requirements of applicable data protection law.
14. Complaints to the supervisory authority
If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with a supervisory authority.
In Slovakia, the competent authority is:
(Office for Personal Data Protection of the Slovak Republic)
You may also have the right to contact another competent supervisory authority where permitted under applicable data protection law.
15. Automated decision-making
Unless we inform you otherwise in connection with a specific service, we do not use solely automated decision-making that produces legal effects concerning you or similarly significantly affects you within the meaning of applicable data protection law.
Certain service providers may use automated systems for security, fraud prevention or payment-risk assessment under their own legal responsibilities.
16. Data relating to children
Our online store and services are not directed at children. We do not knowingly seek to collect personal data from children through ordinary e-commerce activities.
If we become aware that personal data has been collected in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.
17. Changes to this Privacy Policy
We may update this Privacy Policy where necessary to reflect changes in our services, technologies, processing activities or applicable legal requirements.
The current version will be published on this website together with the date of the latest update. Where required by law, we will provide additional notice of material changes.
18. Contact
If you have any questions about this Privacy Policy or the way Veyrona Labs processes personal data, please contact:
Tallerova 4
811 02 Bratislava – mestská časť Staré Mesto
Slovak Republic
Email: support@veyronalabs.com